30-Day Return Window
If you are not satisfied with your purchase, you can return it within 30 days of receiving your items.
Eligibility:
Items must be in their original packaging.
Items must be in perfect, unused condition with all tags attached.
Proof of purchase is required.
Return Shipping Costs:
Please note that customers are responsible for paying their own shipping costs for returning items.
Shipping costs are non-refundable.
How to Return:
Do not send items back without contacting us first.
Please verify your return eligibility by emailing our customer service team at:
For Pure Future items: support@purefuturehome.com
For KUMD items: support@kumdhome.com
Our support staff will provide you with the Return Merchandise Authorization (RMA) and the return address.
Return Address: 30 N Gould St Ste R, SHERIDAN, WY, 82801-6317, US
Damaged or Defective Items:
If you receive a defective, damaged, or incorrect item, please email us immediately with photos of the issue. We will arrange for a replacement or refund.
Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
Order Tracking:
Once your order has shipped, you will receive an email with a tracking number to monitor your package's journey.
Important Notes:
Processing and delivery times do not apply to items on backorder.
Shipping to remote areas (e.g., Alaska, Hawaii) may incur additional fees.
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